Q & A

Frequently Asked Questions

What is Madebypaulinauk?

Madebypaulinauk is an online boutique selling handmade terrazzo home decorations created to add a splash of colour into your life. It is the perfect place to find handmade gifts and sustainably crafted items. We also offer a bespoke service where you can personalise the colours to fit your interior! 

Do you take custom orders?

Yes! Custom orders have a longer processing time of 2-4 weeks depending on the demand. Please get in touch for a quote and more details!

How do I care for my items?

The items are sealed and should be cleaned using a soft cloth and gentle soap. It is advised to clean harsh contaminants as soon as possible. 

None of our products are food, drink, dishwasher or microwave safe.

Processing times and shipping:

Processing time is usually 5-7 days, this may be slightly longer in peak times.

Standard UK postage is free, we ship with Royal Mail 2nd Class (2-3 days delivery time).

International orders are sent using Royal Mail International Tracked. This service aims to deliver globally in 5-7 days. Postage charges vary based on the size and weight of the items. 

International orders may incur duties and taxes when the parcels cross borders, the payment of these fees is the responsibility of the buyer. The amount vastly depends on the size and weight of the order, the nature of  the products and the destination country. This now also includes European countries due to Brexit.

Please be aware that due to the global pandemic Royal mail are experiencing delays which are out of our control.

If you need an item urgently please get in touch prior to placing your order.

From the 1st of July, all orders going to the EU may incur VAT charges set by your country ( between 20-25%) as well as customs fees. Please bear this in mind before ordering. Should any items be returned to us due to unpaid fees we will be unable to refund the cost of the delivery. 

What is Jesmonite?

Jesmonite is an eco-friendly alternative to resin. It is lightweight, water and fire resistant. All items are sealed with an acrylic sealer to protect from water and stain damage. You can find more information about the material on the official Jesmonite website.

Do you offer wholesale discounts?

Yes, for more details on our wholesale offer please get in touch through our chat function or email hello@madebypaulinauk.com.